Shipping & Return Policies
Thank you so much for choosing to shop with us! We want to make sure your experience is as seamless and enjoyable as possible. Below, you’ll find all the important details regarding our shipping and return policies, so please take a moment to read through them carefully. If you have any questions or need assistance, we’re always here to help!
1. All Sales Are Final
All orders are final once placed. Unfortunately, we are unable to cancel or modify orders after they’ve been submitted. This sale is specifically for fall shipping. We will be shipping every Tuesday until all orders are fulfilled.
2. Tuber Packaging & Quality
Each dahlia tuber is carefully selected, inspected, and packed with care. Our tubers are sold as single tubers, bagged individually, and packed in either vermiculite, or peat moss to ensure their safety during transit. Prior to shipping, we guarantee that every tuber will have at least one viable eye.
We take great pride in the quality of our tubers, and each one is inspected before shipping to make sure you receive the healthiest options available. We strive to provide high-quality tubers, but please remember that they are tubers from the ground so they come in all different shapes and sizes that will not impact their success.
3. Performance of Tubers
While we take every measure to ensure healthy tubers, we are unable to guarantee the growth performance of your tubers once they are planted. Weather conditions, soil health, pest pressure, and other environmental factors all play a role in how well your dahlias will grow. Unfortunately, because these conditions are unpredictable and beyond our control, we cannot offer refunds or replacements for tubers that fail to grow after planting.
It is the grower’s responsibility to create the best possible environment for planting and growing dahlias. We recommend ensuring your soil is well-drained, your plants have plenty of sunlight, and that your growing area is free from pests. However, if you receive a blind tuber (no visible or viable eye) or a mislabeled variety, please reach out to us with photos, and we’ll provide a replacement tuber of the same variety or one of equal value for the next growing season.
4. Virus and Disease Information
This is a very important topic, so let’s dive into it. While we take every precaution to prevent the spread of viruses and diseases in our dahlias, it is important to understand that viruses can sometimes occur after the tubers are planted in your garden or farm.
At Petal and Thorn, we sanitize all cutting tools between each use, and we cull any plants that show signs of virus or disease. Additionally, we inspect each tuber before shipping, ensuring that we only send out healthy tubers. That said, once the tubers arrive on your property and are planted, there is always the risk of new viruses being introduced due to environmental factors, neighboring plants, or even pests.
Common viruses like dahlia mosaic virus or dahlia latent virus can affect dahlias after planting, and these can often go unnoticed for a time. Virus transmission can happen through insects (such as aphids), physical damage, or even when tools or equipment come into contact with infected plants. These types of viruses are out of our control once the tubers are in your care, which is why we cannot guarantee that your tubers will remain virus-free after planting.
If you notice symptoms such as stunted growth, yellowing leaves, or mottled foliage, we highly recommend removing the affected plant and properly disposing of it to prevent spreading the virus. Taking precautions such as disinfecting tools between every cut and removing any infected plants can help minimize the risk of virus transmission.
5. Reporting Issues & Returns
We ask that you inspect your package immediately upon arrival. If there are any problems, such as damaged tubers or an incorrect variety, please reach out to us within 5 days of receiving your package (as verified by tracking records). You can contact us at petalandthornsc@gmail.com and be sure to include clear photos of the issue you’re encountering.
We are not responsible for lost or delayed shipments. Any shipping-related issues should be handled directly with the mail carrier. If you notice any delays, please reach out to the carrier and provide them with your tracking number to resolve the issue.
6. Order Fulfillment & Losses
In the rare event that we are unable to fulfill your order due to storage loss, such as a tuber becoming unviable before shipping, we will notify you right away. You’ll have the option to choose between a replacement tuber of equal value (if available) or a refund for the affected tuber. Don’t worry, if you placed an order for multiple tubers, the rest of your order will still ship, and we’ll make sure you receive the correct products.
7. Fall Shipped Tubers
When purchasing tubers for fall shipping, please be aware that you are assuming full responsibility for their care and storage once your order has been delivered. While we take great care in providing healthy, high-quality tubers, we cannot control storage conditions after arrival. Temperature, humidity, and handling can all affect tuber quality during the winter months. For this reason, our farm is not responsible for, and will not replace or refund, any tubers that are lost, damaged, or fail to store properly after delivery.